Hear from Our Customers

Very easy process. The salesman was excellent and the install was done very professionally and clean. The custom front took about 7 weeks from order and too about 2 hrs for them to install came out great very happy. May buy a wood burning stove from them next for the other room.

Excellent communication, attention to detail and customer service. Very knowledge team. Highly recommend working with this company!

Rich the sales men and Jocylnn from order to delivery everyone was wonderful! Thank you for making the process so easy. Dillon sent messages when all the BQ parts would be delivered and promptly, courtesy and very helpful with big packages to place them where I needed everything to be. Thank you very much.

I had a very positive experience! They were very knowledgeable, not pushy, and did everything necessary to satisfy me. The gas fireplace blew me away, it doesnt look fake at all as I didn't expect this would look as good as the real firewood! Thanks so much!

Hot Tub Factory was awesome. From sale, to delivery, and installation, top notch.

Fantastic service and the install team was beyond outstanding.

Thanks so much to the team - Dan is great and knowledgeable. We are excited to add a beautiful fireplace feature wall!

Great salesman there very knowledgeable a pleasure to work with.

My experience was great. Good support and I love my tub!